FAQ
Answers to Your Questions
The questions we hear most about emergency locksmith work, pricing and security. Can't find what you're looking for? Our team is only a message away.
How quickly can you get here?
Our teams are stationed at different points across the city, and we reach most addresses in İstanbul in around 15 minutes. When you call we give you a realistic arrival time, and we let you know once we're on the way.
Will my door be damaged?
Our aim is always a damage-free opening, and in the vast majority of cases we open the door without harming it or the lock. If the lock does need to be replaced, we tell you before we start and never proceed without your approval.
How is the price decided?
The price depends on the lock type, the condition of the door and the time of day. We listen to the situation on the phone and give you a clear price range, which is confirmed when the technician arrives — no surprises, no hidden charges.
How do you know the door is mine?
For everyone's safety we ask for something that shows the address belongs to you before we open it: an ID, a bill, a tenancy agreement or confirmation from the building caretaker. This step protects you as much as it protects us.
Do you work at night and on holidays?
Yes. Our service runs 24 hours a day, 7 days a week, and the same team covers nights, weekends and public holidays. If there's a price difference for late-night call-outs, we tell you on the phone up front.
Do you only open doors?
No. Alongside door opening we replace locks and cylinders, service and adjust steel doors, handle auto locksmith work such as opening vehicles and cutting keys, and open home and office safes.
Didn't find the answer you were looking for? Our team is always happy to help.
Locked out?
One call is enough — we'll be at your door in minutes
We're open 24/7. Get a clear price on the phone and our certified technician will set off straight away.